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Store Policy

At Lucky Kitten Place, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!


How We Do It

Yes we deliver within Calgary, AB for an extra fee.


Northeast = $20


Downtown and surroundings = $30


Borderline SE and NW, and all SW = $40


Airdrie and Chestermere = $40


Ask us for any other location around Calgary, we may be able to accommodate something. Thanks


We can fix your problem

If your cat tree has a structural problem you can bring it back within the first two weeks after purchase and we will fix it, but due to your pets leaving their essence on the item, we can not accept them back for any other reason.

Warranty Information

The Information You may want to Know

Your new cat tree should be structurally firm and everything should be well attached. We take care of all these details at our workshop, but at the end of the day we are only humans! If we missed something you can bring your cat tree back and we will reinforce it or fix any carpet that may be coming off within the first 2 weeks of purchase.

Privacy Policy

Your Data is Secure

All the personal information we obtain from you at the time of the purchase will be NEVER shared with anyone outside Lucky Kitten Place, period.


The small print, but in normal size

All the information on this website - - is published by “Lucky Kitten Place; sole proprietorship” in good faith and for general information purpose only by. Lucky Kitten Place does not make any warranties about the completeness, reliability, and accuracy of this information. Any action you take upon the information you find on this website (, is strictly at your own risk. Lucky Kitten Place will not be liable for any losses and/or damages in connection with the use of our website and/or products.

Lucky Kitten Place makes no warranty, representation, or guarantee regarding the information contained herein or the suitability of its products and services for any particular purpose, nor does Lucky Kitten Place assume any liability whatsoever arising out of the application or use of any product or circuit. The products sold in this website and any other products sold by Lucky Kitten Place have been subject to limited testing and should not be used in conjunction with mission-critical equipment or applications. Any performance specifications are believed to be reliable but are not verified, and Buyer must conduct and complete all performance and other testing of the products, alone and together with, or installed in, any end-products. It is the Buyer’s responsibility to independently determine suitability of any products and to test and verify the same by him/herself and with their pets. The information provided by Lucky Kitten Place hereunder is provided “as is, where is” and with all faults, and the entire risk associated with such information is entirely with the Buyer.


The information provided in this website is propriety of Lucky Kitten Place, and Lucky Kitten Place reserves the right to make any changes to the information in this document or to any products and services at any time without notice. Should we update, amend or make any changes to this document, those changes will be prominently posted here.


By using our website, you hereby consent to our disclaimer and agree to its terms.

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Thank you for your patronage!

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